Categories

FAQ

WHAT IS THE STANDARD BUSINESS CARD SIZE? ENVELOPE? POSTCARD?

Business Card 3 1/2x2
Postcard 4x6, 5x7 and 5 1/2 x 8 1/2
Envelope #10 is standard business envelope and is 4 1/8x9 1/2

WHY DOES MY COLOR PROOF LOOK DIFFERENT THAN IMAGE ON MY SCREEN?

Several reason. #1 All monitor are calibrated differently therefore notwo monitors will view the same. (After all isn't there an adjustment on your monitor that you can brighten or darken at any time) #2 You could belooking at the RGB version of the photo before it wac converted to CMYK.

WHY CAN'T I USE THE IMAGE FROM MY WEBSITE FOR PRINTING?

To ensure clear, crisp, accurate printing we need an image that is at least 300 dpi. At the correct size (correct size meaning the size you will be using the image) Most often images taken from a web page are only 72dpi which is great for viewing but not enough resolution for printing.

WHAT IS EMBOSSING / DEBOSSING?

This is a design element that involves the raising/lowering of the paper's surface. Often times companies will emboss/deboss their logo for a special effect.

HOW CAN I SEE ALL MY PAPER OPTIONS?

You can call our office (06) 8515224 and ask to the Sales Department to discuss all your option and of course we will be more than happy to bring your paper samples.

WHAT FILE FORMATS DO YOU PREFER?

We accept just about any type of file, Mac or Window. Preffered format are - PDF file, Adobe Creative Suite 6.0 or older (includes InDesign, Photoshop, Illustrator), Quark Express Version 10 or older, Microsoft Office and Publisher ( we accept these native files but prefer PDF if possible). Please package or collect your files, font,images,etc and FTP or burn to CD. Make sure to include 1/8" bleed.

CAN I GIVE OTHERS FILE FORMAT?

We can accept native files, but with these particular program, your file tends to take on the characteristics of your pc. Font do not match up from system to system.We prefer to receive these file as PDF with font embedded. Please print out your PDF to make sure it prints as expected.

WHY WILL MY LOGO NOT ENLARGE WITHOUT PIXELATING?

You most likely have the logo as a raster image (BITMAP)instead of a vector image. Providing us with a vector (.ai) file willensure that your logo will print crisp and can be enlarged to any size. Vector programs - Adobe Illustrator, Macromedia Feehand, Coral Draw.

COULD YOU HELP ME WITH MY DESIGN?

I know just enough to be dangerous. Of course we can. Please contact our office (06) 8515224 and we will certainly get you the guidence you need in preparing your files for print.

WHAT MAKE XENPRINT COMPANY DIFFERENT AND WHY SHOULD I USE YOUR COMPANY FORMY PRINTING NEEDS?

We have been in business for over 14 years therefore, we have the knowledge and the experience. We are small enough to be very hands on with all your projects, yet large enough to handle all your bulk printing. We have an excellent staff that is dedicates to quality and we are certainly unmatched in customer service. In other words, we are here to fulfill your needs and make it an easy and friendly business relationship.